Upgrading People Perspective in Balanced Scorecards

By Dr. Stephen C. Schoonover

The Balanced Scorecard has become a mainstream method, frequently representing a major organizational transformation. In many cases, the scorecard is earmarked as the primary means for articulating and implementing business strategies and all key activities. This investment of energy can have major payoff if it is done in a consistent and sustained manner. However, because the approach usually represents a “top-down” initiative focused primarily on operational issues, practitioners frequently surface or inadvertently run into a range of problems related to human assets issues as the system is rolled out.