Developing Metrics and a Process for Tracking Success
As part of any project we usually advise our clients on how to design and implement specific metrics to keep the project on track, create methods for continuous improvement, and generate ROI capabilities. From our experience, we often advocate applying a range of simple measures to capture different types of program impact and problems (e.g., behavioral, process, HR, business.
The basic steps involved usually include:
- Generating appropriate program metrics (e.g., behavioral, process, HR, business)
- Discussing and revising the metrics approach based on feedback
- Creating methods for collecting and tracking data
- Conducting intermittent roll-out meetings with the project team to review data and address root causes of problem
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Copyright 2003 Schoonover Associates 
